FAQs

General


About Our Product


Purchasing, Postage & Exchanges


Benefits of using Petal Back Clothing


 

 

General

Do you have a local agent we can talk to?

Yes! We are currently building a team of empathetic Agents around Australia in Perth, Adelaide, Melbourne, Sydney, Brisbane and Tasmania. Please contact us to find your nearest agent or to order direct from us. Click here to find your local agent.

Do you have an Agent for Petal Back Clothing nearby?

We do have Agents in many areas but have some areas needing Agents. If this interests you, please call (+61 402 075 290) or email to discuss in more detail. Click here for more, or  Click here to find your local agent.

Do you need more Agents to represent Petal Back Clothing?

We are looking for empathetic caring people to continue to improve the personal service we are remembered for by many past clients. If you would like to learn more about becoming an agent click here.

Could you visit my Relative/Friend who is in a Nursing Home/Hospice/Hospital?

If we have an Agent in the area, we are most happy to make personal visits.


 

About Our Product

What colours does it come in?

All styles have been made in a variety of colours and/or patterns to ensure dignity. You will see the full range of available patterns when you click on a specific garment.

Do the styles co-ordinate together?

Yes! Great care is taken when choosing patterns and colour ways to ensure that we can provide a variety of well coordinated looks for our clients different tastes and colour preferences.
Contact us at Email: info@petalbackclothing.com.au to find out more.

Are the sizes generous?

Yes! To ensure our Petal back Styles are as pain free as possible when being dressed and undressed.

Do the poly/cotton knit styles last as long as the 100% polyester knit styles?

As the cotton yarn is natural, it will not be as durable as the 100% polyester but it does have the advantage of being very gentle against the skin.

Do they survive the Nursing home Laundry?

Yes! All fabrics have been tested to withstand industrial laundering and to also be soft and gentle to the skin.

Can Petal Back garments be used when a resident is on a hoist?

Yes! All Petal Back styles can be put on and taken off from either sitting or lying position.

Do you have menswear with the Petal Back styles?

Yes we can assist gentlemen with our singlet style and polo shirt.

Do you have underwear with Petal Back opening?

Yes; our singlet/vest/under shirt has the Petal Back design.

Can the indoor shoes be worn outside?

Yes, as they are on a non slip rubber sole they can be safely worn indoors or outdoors.

Can I wash the indoor shoes?

Yes! The best way to care for you indoor shoes and to rid them of dirty marks and nasty smells is to wash/soak them in a bucket or sink of soapy warm water and then rinse clean and leave to dry. Washing and drying in a machine will greatly reduce their lifetime.


 

Purchasing, Postage & Exchanges

How do I order Petal Back clothing?

We can talk about your order detail by telephone (+61 402 075 290) or email:info@petalbackclothing.com.au

Can I have brochures & pricelists to give to the families of our residents?

Yes! We are happy to offer our brochures for display in any facility so interested families can easily access them as required. Contact us at info@petalbackclothing.com.au if you would like us to send some to you.

Where can I buy Petal Back styles?

Either via your closest Agent or by phone (+61 402 075 290) or by email through this website at info@petalbackclothing.com.au

Do you have mail order service?

Yes! We can deliver all around Australia and Internationally with Australia Post.

Can I pay by direct debit?

Yes, many of our Agents have this option as well as Cheque or Money orders.

Can I pay with a cheque?

Yes! We accept cheque or Money Order.

Can you send accounts for goods to the Trustees responsible for the residents financial affairs?

Yes! We are happy to send our invoices separately to the Trustee or Relative.

How long will it take to get the order?

We strive to be in stock at all times and to be able to send within one week (depending on Australia Post service). Please refer to our Postage & Handling section on the main menu for more details.

How will my orders be sent to me?

We use Australia Post or personal delivery depending on the urgency and prior commitments.

Do you send your garments to the U.S.A?

Yes! We have already had successful feedback from clients who have ordered from Canada and United Kingdom and are happy to supply enquiries from the United States.
Email info@petalbackclothing.com.au to find out more!

Can I exchange the size if not correct?

Yes! If the goods are unworn and still in resale condition we will happily exchange.


 

Benefits of using Petal Back Clothing

How does the use of Petal Back Clothing impact a high care facility?

Emphasis on simplifying care tasks with the use of Petal Back Clothing will increase occupational safety, enhance quality of care and assist in building a safer workplace.

How does Petal Back Clothing assist Nurses/Carers?

Use of Petal Back Clothing styles will greatly reduce the risk of back injuries caused through manual handling. It also saves time and is more gentle for the person in your care.

Why is Petal Back Clothing so important to Nursing Staff/Carers?

Nursing staff face a significant risk to their own health when dressing difficult or resistive residents as well as those unable to assist themselves.